ANNOUNCER:Section 1, Paul is renting an apartment.He has some problems with the property, and has decided to report them to the housing agency.First, you have some time to look at questions 1 and 2.You will see that there is an example that has been done for you.On this occasion only, the conversation relating to this will be played first.
AGENT:Good morning, MIC House Agency.
PAUL:Good morning, I'm ringing about the problems I've been having with my apartment.
AGENT:Yes, of course.If I can just take a few details first.What's your name?
PAUL:Uh. Paul Smiley.
AGENT:How do you spell that?
PAUL:SMILEY.
ANNOUNCER:Paul's surname is Smiley, so Smiley has been written in the box.Now we shall begin.You should answer the questions as you listen, because you will not hear the recording a second time.Now listen carefully to the conversation, and answer questions 1 and 2.
AGENT:Good morning, MIC House Agency.
PAUL:Good morning, I'm ringing about the problems I've been having with my apartment.
AGENT:Yes, of course.If I can just take a few details first.What's your name?
PAUL:Uh. Paul Smiley.
AGENT:How do you spell that?
PAUL:SMILEY.
AGENT:OK, and what's the address?
PAUL:Uh. Apartment 2.16 Rose Lane.
AGENT:Rose Lane... and that's in?
PAUL:In Newton.
AGENT:Oh yes, I know the property.Uh. Could I just ask how long is the lease?
PAUL:It's for one year.Huh?
AGENT:And you moved in?
PAUL:Last week on 27th of June.
AGENT:Fine, thank you.
ANNOUNCER:Before the conversation continues, you have some time to look at questions 3 to 10.Now listen carefully, and answer questions 3 to 10.
AGENT:And what are the problems that you've been having?
PAUL:Well, no one thing is really dangerous or anything, but you know it's just been building up.
AGENT:Yes, of course.
PAUL:Well, the first thing is the washing machine.It's been leaking a little, and it's beginning to get worse.Because we have a small child, we really need to get that done straight away.
AGENT:OK, that's a washing machine for immediate repair.
PAUL:And then there's a niggling problem with the cooker.
AGENT:Ah ha...
PAUL:The door's broken.
AGENT:Right.
PAUL:Uh. It's nothing serious and it can be used, but if you can send someone over in the next couple of weeks or so, that'd be great.
AGENT:Fine, I've got that.
PAUL:Then we are worried about all the windows.
AGENT:Are they broken?
PAUL:No, but there are no locks on them, and you know with the insurance these days.
AGENT:And when would you like those done?
PAUL:Oh, that's not really urgent,but you never know when there's gonna be a break-in.
AGENT:No, we'll get those done for you next week.Don't worry.
PAUL:And then there's the bathroom light.It's getting quite annoying.It flickers quite badly, and it's giving me headaches.I'd really like to get that replaced right away.
AGENT:That's no problem.
PAUL:And then the last thing on the list is the kitchen curtains, they're torn.
AGENT:Oh, right.We do have quite a few spare ones in stock, and can get those to you in the next week, if that's all right with you.
PAUL:Yes, that'd be fine.
AGENT:Anything else?
PAUL:No, that's all.
AGENT:OK, fine.What we'll do is get someone over to you this afternoon, if you're in.
PAUL:Well, I'm gonna be out for a short time.
AGENT:Well, you tell us your preferred times.
PAUL:Well, the best time is about 1 o'clock.
AGENT:I'll have to check that with him, and if he can't make it then, what would be your second preference?
PAUL:Any time up to 5 pm would be fine.
AGENT:OK, I've made a note of that.
PAUL:Great, well, thanks very much for your help.
AGENT:That's fine.Thank you for calling.
PAUL:Goodbye.
AGENT:Goodbye.
ANNOUNCER:That is the end of section 1.You will now have half a minute to check your answers.
