ANNOUNCER:You will hear a phone conversation in which a woman talks to a public transport official about something she has lost.First, you have some time to look at questions 1 to 4.
Staff member:Hello, City Transport Lost Property.How can I help you?
Woman:Oh, hello.Yes, I'm calling about a suitcase I lost yesterday.I don't suppose I'll get it back, but I thought I'd try.
Staff member:Well, some people do hand lost items in, so you might be lucky.Let's put the details into the computer.
Woman:OK.
Staff member:Right, so let's start with a description of the suitcase.
Woman:OK, well it's small, and it's the type you can pull along on wheels.
Staff member:How about the color?
Woman:Yes, uh, it's black, uh, but not exactly plain black.It has some narrow stripes down it.Sort of grey, actually no, they're white now I think about it.
Staff member:OK, I'll just add that information.Now, were there any items inside it?
Woman:Yes, I had a big bunch of keys in there.Luckily my assistant manager has an identical set, so she's going out this morning to get some copies made.
Staff member:So they're for your office?
Woman:That's right.My house keys were in my pocket, thank goodness.
Staff member:Anything else?
Woman:Um. There were a lot of documents, but they're saved on my laptop anyway.So they don't matter so much, but the thing I'm really worried about, I mean I haven't even taken it out of the box yet.Is a camera I just bought.That's really why I'm calling.I can't believe I've lost it already.
Staff member:I see.Well, let's hope we can find it for you.Was there anything else?
Woman:I don't think so.
Staff member:Any credit cards?
Woman:They were in my handbag, and I had my passport inside my jacket pocket.
ANNOUNCER:Before you hear the rest of the conversation, you will have some time to look at the questions 5 to 10.Now listen and answer questions 5 to 10.
Staff member:Money, clothing, any personal items?
Woman:Uh. Let me think.I had an umbrella.It was black, no, blue, but obviously that isn't as important as the other things.
Staff member:Uh. No, but it all helps us identify your property and get it back to you.Anyway, I just need to ask you for some basic details about your journey.So, it was yesterday, was it?
Woman:That's right.In the afternoon, around 2 pm, maybe 2:30.
Staff member:OK.So that would be May the 13th.
Woman:Yes, I was heading to Highbury.That's where I live.
Staff member:All right, and you mentioned a passport, I think.So you were coming from the airport, I presume.
Woman:Yes, and I was looking forward to getting home so much, and what with being tired and everything.I think that's why I just forgot about the case.
Staff member:And how were you traveling when you lost your property?I mean what kind of transport were you using?
Woman:I thought about getting the train, but that would have meant a bus journey as well, and I couldn't be bothered, so I decided to take a taxi eventually.That's where I must have left it.
Staff member:Well, that's good news in a way.It's more likely that a driver would have found it and handed it in.
Woman:I hope so.
Staff member:Well, I need your personal details now.Can I have your full name please?
Woman:Yes, it's Lisa Docherty.I'll spell that for you.It's DOCHERTY.
Staff member:Thank you.And next, if I could have your address, the best address to send you the property, if we managed to locate it.
Woman:Sure.It's number 15A, River Road, and that's Highbury, as I said.
Staff member:Thank you.Just a moment, there's just one final thing.That's your phone number.
Woman:I guess my mobile would be best.Uh. Hang on, I can never remember my own number.OK, I've got it.It's 07979605437.
Staff member:Well, I think that's everything we need at this end.I'll have a look at the data on.
ANNOUNCER:That is the end of section 1.You now have half a minute to check your answers.
